Overall, I had a wonderful buying experience today at Automax Ford in Killeen. Not only was the salesman, Timothy, knowledgeable on the vehicle I ended up purchasing, but he was very nice and accommodating. And Charles in the business department was great. To top off the experience, they have drinks and snacks for customers and they had barbecue that they served today as well. Others came in, interested in the vehicle I was attempting to purchase, a 2013 Ford Raptor, and they didn't play the competition game that other dealerships might have to try and drive up the sales price. Very, very happy with my experience.
I don't typically write reviews, but I am making an exception because the customer service I received from Anna last weekend was outstanding. She made me feel like I was the only person on the lot and went above and beyond to ensure that I was happy with my purchase. The service department also surpassed expectations. I have already recommended this dealership, and Anna specifically, to two of my friends who are in the market for vehicles. It was well worth the 200 mile drive.
Anna was a fantastic saleswoman. I have been to several dealerships over the past few days, and Anna provided me with the best service, hands down. No real haggling, no stress, no tricks. Just a fair price and a very friendly, accommodating salesperson. Thank you again, Anna!
I sent at a request for creidit approval on Saturday morning. I was looking for a Seria 1500 4x4 2014-2016. I received several calls, text, and emails. One was from Anna at Automax. She ran my credit and had a plan in place on the GM truck I requested info on. My wife and I went by and did not like the truck. Anna found us another truck (Amazing Truck). She worked back and forth with finance, I really felt like I had a champion. I absolutely did. I drove away with my truck that night. I brought it in on Monday to get the battery replaced ( we set this appointment on Saturday) it was easy and everyone made me feel like a superstar. Friendly and appreciative staff. Anna Secrest is really true professional, Lance who completed our paperwork was pleasant and informative. The overall experience was Amazing. I love my Truck.
Had great customer service from the very beginning. From sales to finance it was painless. They had a great selection of vehicles. Would definitely go there again.
Anna Secrest is fantastic, knows her stuff and works quickly! Ask for her to help you out. She sold me a Chevy Equinox and I love it :) Thanks Anna! I wish you all the best!
Anna Secrest (internet sales) is the best. She listens to what the customer wants, and does everything she can to find the vehicle they are interested in. After the sale, her attention to detail is unbelievable. Everything she says is going to happen, happens. When its time to buy again, I hope she still works at Automax.
I had a very wonderful experience with Automax Volks. The staff and salesmen are very professional and courteous. The process of buying is smooth and quick. I was there no more than 5 hrs selecting my vehicle, financing and put the door with a new car. I recommend them to ensure everyone who loves VW
This dealership was very curtious and knowledgeable about the whole process, however i did not purchase a vehicle at this particular time i will definitely keep them mind for my next vehicle purchase quality staff and sales personnel.
Yamil was helpful. I really don't understand the concept of having to type 25 words or more for this review. There was a delay when it came to the finance department. I think my wait tie t sign documents was over an hour. There was an error on the paperwork.
Was a good experience with helpful staff. Great overall experience and great auto friendly staff with plenty of knowledge and helpfulness and expert knowledge of the system at dealership
Amazing customer service! Everything went smooth. Definitely plan on coming back! My salesman always kept us updated every step if the way and very professional.
Excellent!!! Great service great everything. Everything went smoothly and I would come back to Automax again and recommend to others. Thanks to all for such great service!!!
Excellent employee and friendly will recommend him to families and friends for any hyunday car needed. In The future. As I said Yamil Luque is up to now one of the most professional salesperson I had ever worked on.
Would recommend this dealership to anyone! Awesome and friendly customer service! With the help of the staff I was able to get my granddaughter into a brand new car. Price was great, monthly payments were where we wanted them. Overall great experience!
Yamil work so hard to found a good deal for me. I have some problems with my credit score and he did his best.I want to thank he for all tab time taht he spend with me trying to satisfy my demands
As a returning customer you always think you know what to expect, but my expectations were exceeded when Bobby and Harvey stepped in. Thanks to them I got exactly what I wanted and couldn't be more satisfied.
Because I came in with my own finance company experience is great! But I was not happy with the person that finalized my paperwork. I feel like what he did was unethical when I clearly told him that I wasn't feeling too sure about him running my credit for one company and he ran it through multiple.
Absolutely LOVE this place! Recently purchased two vehicles from this location. The process was smooth and went well!! I recommend you visit Automax in Killeen for your car needs! If you have any problems or concerns, ask for Tim Ward (GM). ...MoreAbsolutely LOVE this place! Recently purchased two vehicles from this location. The process was smooth and went well!! I recommend you visit Automax in Killeen for your car needs! If you have any problems or concerns, ask for Tim Ward (GM). He will make your visit worth while! As long as he stays with Automax, I will forever be a customer! Thank you Tim and the Automax staff! Keep up the great work!
I never thought I would purchase a Hyundai but I did. When you do your homework not only you get alot of car for your money but most importantly very happy with the customer service. I give the customer service 150% satisfaction. I would ...MoreI never thought I would purchase a Hyundai but I did. When you do your homework not only you get alot of car for your money but most importantly very happy with the customer service. I give the customer service 150% satisfaction. I would verywell consider another car or suv from there in a heartbeat. I LOVE my 2016 Genesis. Keep up the good work Automax Hyundai.
Sales personnel are not pushy, they are patient and work with you. I'd buy another vehicle from them.
I purchased a 2017 Hyundai Santa Fe sport yesterday, and I can't even begin to explain how satisfied I am with this purchase. outstanding service!! from sales person yamil and finance person Mr. Rodriguez!!!. I will recommend them to ...MoreI purchased a 2017 Hyundai Santa Fe sport yesterday, and I can't even begin to explain how satisfied I am with this purchase. outstanding service!! from sales person yamil and finance person Mr. Rodriguez!!!. I will recommend them to anyone!!. they are very professional and it was the most smooth process ever!, yamil caballero was patient and caring he took the time and showed me and my wife a variety of different vehicles until I test drove the Santa fe sport and it was fantastic!! he went out of his way to get the exact features I wanted. their maintenance department is the best as well. perfect SUV for the family awesome features. so the sport is the mid size but they also have Santa Fe Limited with with 3rd row if you have a bigger family, panoramic double sun roof all the way to the 3rd row. If you are looking for an SUV I highly recommend that you stop at this Automax and test drive the Santa Fe of your choice.My wife and I are extremely grateful with yamil, and Mr. Rodriguez thank you very much Gentlemen.
Made a tentative deal with Shannon Street over the phone. Drove to the dealership (50 miles) and the car was just sold. However, he had a similar car and made the same deal. Fed us lunch and worked to be sure that we were happy. Recommend both Shannon and Automax.
Shout out to Chris, Nicole, and Bill in the Hyundai branch. They bend over backwards for their customers and did everything they could to make my experience great. Go, team.
Great service. Happy with my purchase.
Great and warm place for my service!
I appreciate the excellent service I receive . Thank you,
Hyundai of Killeen did a great job in a timely manner. No b.s. just great service.
Yes and ask for Christopher Mayhew
nice to go there
Quick, easy, professional.
I can actually feel a difference in vehicle performance after service. I never noticed this anywhere else!
Very pleased with the work they did & great customer service.
Mechanic did not inspect the vehicle to see that order filter was on properly
Very good service
I'm super happy with their services and they are not expensive comparatively.
good service but took a while to get an apt to come in
was contacted promptly
They got right back with me about my inquiry. The sales man was very polite and answered all my questions. However, I ended up purchasing a Nissan Armada else where.
replayed 2 days later, car was sent to action
Dealer contracted me in a timely manner.
Staff was friendly and helpful.