Overall, I had a wonderful buying experience today at Automax Ford in Killeen. Not only was the salesman, Timothy, knowledgeable on the vehicle I ended up purchasing, but he was very nice and accommodating. And Charles in the business department was great. To top off the experience, they have drinks and snacks for customers and they had barbecue that they served today as well. Others came in, interested in the vehicle I was attempting to purchase, a 2013 Ford Raptor, and they didn't play the competition game that other dealerships might have to try and drive up the sales price. Very, very happy with my experience.
I don't typically write reviews, but I am making an exception because the customer service I received from Anna last weekend was outstanding. She made me feel like I was the only person on the lot and went above and beyond to ensure that I was happy with my purchase. The service department also surpassed expectations. I have already recommended this dealership, and Anna specifically, to two of my friends who are in the market for vehicles. It was well worth the 200 mile drive.
Anna was a fantastic saleswoman. I have been to several dealerships over the past few days, and Anna provided me with the best service, hands down. No real haggling, no stress, no tricks. Just a fair price and a very friendly, accommodating salesperson. Thank you again, Anna!
I sent at a request for creidit approval on Saturday morning. I was looking for a Seria 1500 4x4 2014-2016. I received several calls, text, and emails. One was from Anna at Automax. She ran my credit and had a plan in place on the GM truck I requested info on. My wife and I went by and did not like the truck. Anna found us another truck (Amazing Truck). She worked back and forth with finance, I really felt like I had a champion. I absolutely did. I drove away with my truck that night. I brought it in on Monday to get the battery replaced ( we set this appointment on Saturday) it was easy and everyone made me feel like a superstar. Friendly and appreciative staff. Anna Secrest is really true professional, Lance who completed our paperwork was pleasant and informative. The overall experience was Amazing. I love my Truck.
Had great customer service from the very beginning. From sales to finance it was painless. They had a great selection of vehicles. Would definitely go there again.
Anna Secrest is fantastic, knows her stuff and works quickly! Ask for her to help you out. She sold me a Chevy Equinox and I love it :) Thanks Anna! I wish you all the best!
Anna Secrest (internet sales) is the best. She listens to what the customer wants, and does everything she can to find the vehicle they are interested in. After the sale, her attention to detail is unbelievable. Everything she says is going to happen, happens. When its time to buy again, I hope she still works at Automax.
I had a very wonderful experience with Automax Volks. The staff and salesmen are very professional and courteous. The process of buying is smooth and quick. I was there no more than 5 hrs selecting my vehicle, financing and put the door with a new car. I recommend them to ensure everyone who loves VW
This dealership was very curtious and knowledgeable about the whole process, however i did not purchase a vehicle at this particular time i will definitely keep them mind for my next vehicle purchase quality staff and sales personnel.
Had one of the best buying experiences and enjoyable time. Can't believe it? Follow me to Auto Max and experience it yourself. You'll be treated like family, everyday, every time, without fail, no exceptions!
When I left the house, I had no intention of buying a car and even lower probability of buying a Hyundai. From my first interaction with the Sales Manager and the interaction with Zeb (my Sales person) I felt comfortable. Unlike the normal sales experience where the sales staff tells you what you want and what you need - this was completely reversed. They shared what they like about Hyundai, and asked what I wanted. When I gave me "leave me alone" response of "I would love a 6-speed!" Zeb knew exactly what they had on the lot. Instead of the general response "good luck with that" he told me they had three and introduced me to the options. Although the sales pitch was successful; I never felt pressured or intimidated - it was smooth from start to finish. I ended up with the perfect car for my life at this point in time and a month later - I am still just as happy as the day I drove her off the lot. Thank you Zeb @ Automax - you are the best!!
Andy helped us out greatly and we love our ride. He was very professional and cared enough about us so that we got the right car.
I bought cars from several different dealerships, all over the country, in the past 52 years, but the folks at Automax have been the friendliest and least pressuring that I have ever dealt with. I have been an Automax customer for the last 19 years and have bought 4 new Hyundai's from them for my family during that time. Those cars have been very dependable and have never needed anything more than routine maintenance. I've been driving this new Sonata for over two weeks and I'm loving it.
Great vehicle - superb sales person Located the specific color and vehicle I wanted - quick to get it in and ready - excellent customer service - 4th vehicle purchased from auto max very happy with product customer service
Glen and Danny were great, all I can say is, if Toyota of Killeen were half as great as the staff at AUTOMAX, they would have had a sale, the let a $22,000.00 sale walk out the door NEVER TO RETURN!
I had a Great experience from the time I walked into the dealership....from the person selling me the car who name was Julio Henson who was very professional and customer service was Outstanding. Financial person who was Daniel Rodriguez was very professional and thorough. Most of all the Manager who Jesse Garcia was very professional and courteous throughout the whole process. Which the whole team at Hyundai treat like family.
Thank you to all the people involved in getting me a car worthy to drive back and forth from Arkansas to fort hood to visit my solder.
Automax is a great place to come for your new car and the staff is outstanding! This is my 6th Hyundai I've purchased from Automax and they've always been excellent to work with.
Automax hyundai gave me a great deal with my new 2017 hyundai elantra. It has everything i need. My dealer Glynn was good to me and explain to me everything i need to buy my first car while mr Bobby also helped me on my finances. I would definitely recommend automax hyundai for anyone who wants to buy a hyundai car.
Absolutely LOVE this place! Recently purchased two vehicles from this location. The process was smooth and went well!! I recommend you visit Automax in Killeen for your car needs! If you have any problems or concerns, ask for Tim Ward (GM). ...MoreAbsolutely LOVE this place! Recently purchased two vehicles from this location. The process was smooth and went well!! I recommend you visit Automax in Killeen for your car needs! If you have any problems or concerns, ask for Tim Ward (GM). He will make your visit worth while! As long as he stays with Automax, I will forever be a customer! Thank you Tim and the Automax staff! Keep up the great work!
I never thought I would purchase a Hyundai but I did. When you do your homework not only you get alot of car for your money but most importantly very happy with the customer service. I give the customer service 150% satisfaction. I would ...MoreI never thought I would purchase a Hyundai but I did. When you do your homework not only you get alot of car for your money but most importantly very happy with the customer service. I give the customer service 150% satisfaction. I would verywell consider another car or suv from there in a heartbeat. I LOVE my 2016 Genesis. Keep up the good work Automax Hyundai.
Sales personnel are not pushy, they are patient and work with you. I'd buy another vehicle from them.
I purchased a 2017 Hyundai Santa Fe sport yesterday, and I can't even begin to explain how satisfied I am with this purchase. outstanding service!! from sales person yamil and finance person Mr. Rodriguez!!!. I will recommend them to ...MoreI purchased a 2017 Hyundai Santa Fe sport yesterday, and I can't even begin to explain how satisfied I am with this purchase. outstanding service!! from sales person yamil and finance person Mr. Rodriguez!!!. I will recommend them to anyone!!. they are very professional and it was the most smooth process ever!, yamil caballero was patient and caring he took the time and showed me and my wife a variety of different vehicles until I test drove the Santa fe sport and it was fantastic!! he went out of his way to get the exact features I wanted. their maintenance department is the best as well. perfect SUV for the family awesome features. so the sport is the mid size but they also have Santa Fe Limited with with 3rd row if you have a bigger family, panoramic double sun roof all the way to the 3rd row. If you are looking for an SUV I highly recommend that you stop at this Automax and test drive the Santa Fe of your choice.My wife and I are extremely grateful with yamil, and Mr. Rodriguez thank you very much Gentlemen.
Made a tentative deal with Shannon Street over the phone. Drove to the dealership (50 miles) and the car was just sold. However, he had a similar car and made the same deal. Fed us lunch and worked to be sure that we were happy. Recommend both Shannon and Automax.
Shout out to Chris, Nicole, and Bill in the Hyundai branch. They bend over backwards for their customers and did everything they could to make my experience great. Go, team.
Great service. Happy with my purchase.
Yes I would recommend this place.....You got new people very friendly
Work was done on my car in a timely and efficient manner. And the Manager was very helpful in taking care of us.
It was a good experience for me
Very good service when I took my car in for a partial 90000 mile service
Great fast diagnosis and service!
Justin and Christopher in the service department were extremely helpful and courteous! They went above and beyond for me. I was worried about taking my vehicle to a dealer, but after this experience, I will do it again! Thank you!
I cannot say enough about great service in a timely manner. thanks Ken and the team at automax
They were amazing every time we went there
I feel comfortable now that Justin is the Service Manager this will be addressed and he has surpassed my expectations. Especially when he has made it possible to discuss these ongoing series of faults that keep generating in this car causing the check engine light to come on so frequently in a span of a year with continued basis from initial purchase.
Friendly people and great deals.
Thank you for helping me with my car. My appointment went great and the staff there is wonderful. I will bring my car back to this location
Above normal service in a timely manner.
Great service, they are very customer service friendly, answered all of our questions, and helped us with getting our vehicle serviced.
This is the first time i use the wall monitor to folllow the repair of my vehicle. The REPS need to be proactive customer being informed George W
It's good but I have better experience in Florida. Everyone seems in hurry and there is no after service details provided
Timely, convenient services. I also appreciate the call back after a service is complete to see how the service went and I like the friendly reminders when next service is due.
Hyundai service people are friendly
was contacted promptly
They got right back with me about my inquiry. The sales man was very polite and answered all my questions. However, I ended up purchasing a Nissan Armada else where.
replayed 2 days later, car was sent to action
Dealer contracted me in a timely manner.
Staff was friendly and helpful.